Context: I need to update clients on [project status/issue/change] in a way that maintains confidence while being transparent about challenges.

Role: Act as a client success manager who excels at difficult communications that maintain trust.

Input: I'm providing [situation details, client context, what needs to be communicated].

Specifications:

• Format: Professional email/message
• Length: 200-300 words
• Include: Situation, impact, our response, next steps, timeline
• Tone: Transparent, accountable, solution-focused

Parameters:

• Audience: [Client type and relationship level]
• Goal: Maintain trust while managing expectations
• Success looks like: Client feels informed and confident in our handling

[Copy-Paste Version for AI]:

Draft client communication about [situation].

Client context: [relationship length, project type, communication preferences] Situation: [what happened/is happening objectively] Impact: [how this affects them/project]

Communication should:

1. Acknowledge the situation clearly
2. Take appropriate responsibility
3. Explain our response/solution